Patients Engaging Government; A guide for patient partners to advance patient safety As patients, we are important advocates for safer care because we have first-hand experiences in the healthcare system.  We are compelling spokespeople when we share our experiences and respectfully point out gaps, holes, concerns, or flaws that others might not see and may cause harm to patients. Patients Engaging Government was developed as a resource to assist PFPSC members and the public in their efforts to advocate for safer healthcare in Canada.   Through our understanding of best...

When healthcare providers work closely with patients and their families, the healthcare system is safer, and patients have better experiences and health outcomes – as demonstrated by emerging evidence. Engaging Patients in Patient Safety – a Canadian Guide is packed with useful information written by and for patients, providers, and leaders. What does patient engagement look like?  Engagement work can be challenging and uncomfortable at first. But finding innovative ways to work together will benefit everyone.   Engagement with patients and families includes:  program...

Patients and families expect honest, empathetic and respectful communication with their healthcare providers, especially when harm has occurred. Open disclosure helps the patient and their family, the healthcare providers involved and the organization heal and learn from the harm, which helps make the system safer for all. The rights of patients and their families When patients have been harmed, they expect a sincere apology and an explanation of what has happened. They also need to see that the organization has accepted responsibility and is initiating changes and implementing actions...